FAQ
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How long does it take to deliver my order?
We know you want to receive your merch as soon as possible, so we use the proven delivery services. With them your order will arrive on time and undamaged.
Delivery in Ukraine
Parcels in Ukraine are sent by Nova Poshta on Mondays, Wednesdays and Fridays, excluding holidays. You can order delivery to the door or the pick-up point. The usual delivery time by Nova Poshta is 3-4 business days. After assembling the order, we will send the invoice number, so you can track the delivery on the postal service website. Exceptions are customized products that are produced within up to 30 days. Orders placed after business hours are dispatched on the next business day.
Worldwide Shipping
If you live in another country, this is not a problem. We send orders across the globe by Ukrposhta. You can find the list of available countries we deliver here. Considering current events in Ukraine, on average parcels arrive in Europe and USA in 20-30 days, rest of the world — in 30-40 days. Estimated delivery times to your country can be found on the Ukrposhta website.
Orders are processed for now on Mondays, Wednesdays and Fridays, excluding holidays. If you place an order on a weekend, we will assemble and ship it on the next Monday.
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Return and exchange
If you want to return the goods, it is important to:
- Leave a check and packaging.
- Preserve the presentation: do not wear the item and do not cut off the tags.
- Send the goods back within 14 days after receiving the parcel.
- Customized goods cannot be refunded or exchanged.
If you didn’t like the product or it didn’t fit, you pay the return shipping cost yourself. If the item is defective or we made a mistake with the order — return shipping at our expense.
The money will be returned to you within 30 days after processing the return. We will deduct the cost of delivery and the commission for the transfer if any.
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How can i pay for my order?
Bank Card on the website
The easiest and fastest way to pay. Payment will go through LiqPay, a secure money transfer system. Suitable for those who use Visa and Mastercard.
C.O.D
If you plan to pick up the parcel at the Nova Poshta office, you can pay for the order by cash on delivery, but it will be more expensive than prepaid. For the return transfer, you will need to pay 20 UAH + 2% of the order value.
PayPal
You can pay for your order through PayPal. This payment method is available at checkout. You do not need to contact us additionally.
Direct account payments
If you order a large batch of goods, you can make a payment directly to our bank account. To get the details, write to us at [email protected].
