FAQ
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How long does it take to deliver my order?
We know you want to receive your merch as soon as possible, so we use the proven delivery services. With them your order will arrive on time and undamaged.
Delivery in Ukraine
Parcels in Ukraine are sent by Nova Poshta on Mondays, Wednesdays and Fridays, excluding holidays. You can order delivery to the door or the pick-up point. The usual delivery time by Nova Poshta is 3-4 business days. After assembling the order, we will send the invoice number, so you can track the delivery on the postal service website. Exceptions are customized products that are produced within up to 30 days. Orders placed after business hours are dispatched on the next business day.
Worldwide Shipping
If you live in another country, this is not a problem. We send orders across the globe by Ukrposhta. You can find the list of available countries we deliver here. Considering current events in Ukraine, on average parcels arrive in Europe and USA in 20-30 days, rest of the world — in 30-40 days. Estimated delivery times to your country can be found on the Ukrposhta website.
You can track your shipment using this link.
Orders are processed for now on Mondays, Wednesdays and Fridays, excluding holidays. If you place an order on a weekend, we will assemble and ship it on the next Monday.
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Return and exchange
If you wish to return a product, please note the following:
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- keep the receipt and original packaging;
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- preserve the product’s condition: do not wear the item or remove the tags;
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- send the product back within 14 days of receipt.
Please note that customized products are not eligible for return or exchange.
If you do not like the product or it does not fit, please contact us at [email protected]. You will be responsible for the cost of return shipping. If the item is defective or we made an error with your order, we will cover the return shipping costs.
Refunds are processed within 30 days after the return request has been submitted.
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How can I pay for my order?
Bank Card on the website
The easiest and fastest way to pay. Payment will go through LiqPay, a secure money transfer system. Suitable for those who use Visa and Mastercard.
Cash on Delivery
If you plan to pick up the parcel at the Nova Poshta office, you can pay for the order by cash on delivery, but it will be more expensive than prepaid. For the return transfer, you will need to pay 20 UAH + 2% of the order value.
PayPal, BLIK, ZEN, WeChat Pay
These payment methods are available at checkout. You do not need to contact us additionally.
Direct account payments
If you order a large batch of goods, you can make a payment directly to our bank account. To get the details, write to us at [email protected].
