FAQ
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How long does it take to deliver my order?
We know you want to receive your merch as soon as possible, so we use the proven delivery services. With them your order will arrive on time and undamaged.
Delivery in Ukraine
Parcels in Ukraine are sent by Nova Poshta on Mondays, Wednesdays and Fridays, excluding holidays. You can order delivery to the door or the pick-up point. The usual delivery time by Nova Poshta is 1-3 business days. After assembling the order, we will send the invoice number, so you can track the delivery on the postal service website. Exceptions are customized products that are produced within up to 45 days. Orders placed after business hours are dispatched on the next business day.
Worldwide Shipping
If you live in another country, it’s not a problem. We ship orders worldwide via Nova Post or Ukrposhta, except to russia and belarus.
NOVA POST (PRIORITY DELIVERY)
Estimated delivery time to Europe is 3–7 business days (favorable rates to countries where Nova Post operates: Estonia, Italy, Latvia, Lithuania, Germany, Poland, Romania, Slovakia, Hungary, Czech Republic, Moldova, Spain, France, Austria, Netherlands, United Kingdom), to the USA — 7–10 business days, and to the rest of the world — from 7 business days.
Shipping is available both to branches or pickup points (all available locations in your city can be viewed during checkout via prompts on the website or here) and via courier delivery to most countries worldwide. Shipping cost (excluding VAT and customs duties) is calculated automatically at checkout depending on the destination and parcel dimensions (free shipping for orders over 150 €). Orders are shipped on the next business day after placement (except for customized orders). Once your order is ready for shipment, tracking details will be sent to your email. You can track your parcel on the official Nova Post tracking website.UKRPOSHTA
You can review the full list of countries we ship to here. Due to current circumstances, delivery to Europe and the USA takes approximately 2–3 weeks, and up to 4 weeks for other countries. Estimated delivery times to your country can be checked on the Ukrposhta website. Shipping cost is fixed — 16 €, free for orders over 150 €. Orders are shipped once a week. You can track your parcel via the provided link.
IMPORTANT
For international deliveries, your order may be subject to import duties, taxes, or other fees according to the laws of the destination country. These charges are determined by the customs authorities of the destination country and are beyond our control. All additional costs related to customs clearance must be paid by the buyer.We as the seller are not responsible for these charges.
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Return and exchange
If you wish to return a product, please note the following:
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- keep the receipt and original packaging;
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- preserve the product’s condition: do not wear the item or remove the tags;
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- send the product back within 14 days of receipt.
Please note that customized products are not eligible for return or exchange.
If you do not like the product or it does not fit, please contact us at [email protected]. You will be responsible for the cost of return shipping. If the item is defective or we made an error with your order, we will cover the return shipping costs.
Refunds are processed within 30 days after the return request has been submitted.
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How can I pay for my order?
Bank Card on the website
The easiest and fastest way to pay. Payment will go through LiqPay, a secure money transfer system. Suitable for those who use Visa and Mastercard.
Cash on Delivery
If you plan to pick up the parcel at the Nova Poshta office, you can pay for the order by cash on delivery, but it will be more expensive than prepaid. For the return transfer, you will need to pay 20 UAH + 2% of the order value.
PayPal, BLIK, ZEN, WeChat Pay
These payment methods are available at checkout. You do not need to contact us additionally.
Direct account payments
If you order a large batch of goods, you can make a payment directly to our bank account. To get the details, write to us at [email protected].
